topic Re: Cancel a plan in Get Support

Cancel a plan

Jmwb — Sun, 04 Aug 2024 19:48:10 GMT

How do I cancel a plan I’ve paid for but not choosen a number.

Re: Cancel a plan

Rastin — Sun, 04 Aug 2024 18:57:12 GMT

You can go into your account and Unsubscribe. This will cancel any payment for 90 day after the 90 day your account will be canceled. That will allow you to keep the number for 90 days. Or you can change your plan or port your number to another carrier.

Re: Cancel a plan

Jmwb — Sun, 04 Aug 2024 18:59:58 GMT

My problem is I have not selected a number and cannot get past that point. How do I cancel with out completing the sign up

Re: Cancel a plan

softech — Sun, 04 Aug 2024 19:01:15 GMT

@Jmwb

you can simply message support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel a plan

Jmwb — Sun, 04 Aug 2024 21:40:29 GMT

The link is not taking me anywhere.

Re: Cancel a plan

Phil_Adelphus — Sun, 04 Aug 2024 21:46:10 GMT

@Jmwb The link should take you to your private messages where there is a pre-addressed message to support. You just have to fill in a title and then explain your problem in the text box and hit Send. You must be logged in to this community for it to work. Here's the link again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel a plan

softech — Sun, 04 Aug 2024 22:10:25 GMT

@Jmwb

did you click on the link?? it is to private message support

Please try again. If any error, post a screenshot so we can help

Re: Cancel a plan

Jmwb — Sun, 04 Aug 2024 22:26:12 GMT

Worked this time