topic Re: Port number in Get Support

Port number

Samrat — Sun, 04 Aug 2024 20:18:22 GMT

I need to port my number to Telus, I keep on replying Yes to the message sent by Public mobile but nothing happens, Currently my public mobile services are on hold, It says your account should be active to port the number,This makes zero sense and clearly is some kind of a scam,Why should I pay to public mobile now when I am porting my services to Telus, When already I paid twice to Telus alread

Re: Port number

hairbag1 — Sun, 04 Aug 2024 14:22:05 GMT

@Samrat

you MUST have an active PM account in order to port away successfully.

Re: Port number

Chalupa_Batman — Sun, 04 Aug 2024 14:33:23 GMT

Hello @Samrat

You need to have an active number to be able to port to Telus. IF you tried porting your number while it was active then the service went on hold, that's a different story. Please contact Telus customer service for assistance. https://www.telus.com/en/support/contact-us

If your number has been on hold for a bit, you will need to purchase the lowest plan possible to activate it then you can port out to Telus. I know this sound wrong and sounds like a scam, but it's how porting works.

Re: Port number

Phil_Adelphus — Sun, 04 Aug 2024 14:38:53 GMT

@Samrat It's a rule of porting with all carriers that the account being left remains active, it's not just PM. It's been said on here that it might be possible to port without the PM account being active if one is porting within the Telus companies. For that I think you would need to contact Telus support and ask what they can do.

Re: Port number

BKNS27 — Sun, 04 Aug 2024 15:42:07 GMT

@Samrat

It normally takes about 2 hours to complete the porting before you put the Telus SIM in your phone.

You need to contact Telus for a refund.

Re: Port number

Dunkman — Sun, 04 Aug 2024 15:51:28 GMT

@Samrat

Customers who port between Telus brands (ie. PM to Telus) do not need an active account. You will need to contact Telus customer service to help complete the port.

If you as a PM customer was porting to any other non Telus brand company (ie. Freedom), you would need an active PM account.

Re: Port number

Phil_Adelphus — Sun, 04 Aug 2024 18:04:58 GMT

@Wayworn Yes, you can port a number from another provider to an existing PM account. I did exactly that, I tested PM for a while on a "retired" phone before switching the sim to my newer phone and porting in my number.