topic Re: Cannot find my account # in Get Support

Cannot find my account #

Tom96 — Sun, 04 Aug 2024 15:16:24 GMT

How can I find my account #?

Re: Cannot find my account #

EB0 — Sun, 04 Aug 2024 15:21:15 GMT

@Tom96

Open Public Mobile app, go to Account, you will fine Account number at the top.

Re: Cannot find my account #

Tom96 — Sun, 04 Aug 2024 15:21:57 GMT

Cannot access my account

Re: Cannot find my account #

EB0 — Sun, 04 Aug 2024 15:32:44 GMT

@Tom96

Account number is needed only if you plan to port out to another provider, to complete the port out, you need to have an active plan.

Do you have an active plan?

if you have an active plan and your phone if working, you can’t access your account through SMS or email

send message to CSA so they can look into your issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot find my account #

slusagm — Sun, 04 Aug 2024 15:35:19 GMT

if you cannot even access My Account, you will need PM to help. You won't be able to submit a proper Chatbot ticket without the login, so, you can only message support using the link here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot find my account #

Dunkman — Sun, 04 Aug 2024 16:08:24 GMT

@Tom96 wrote:
How can I find my account #?

@Tom96

What is the reason that you can't access your account?

If you are unable access account because you can't receive 2FA text, then you do have the option to get 2FA email. Click on didn't receive code and then email 2FA should be sent.

Then you can access account and check profile section for account number.