topic Re: not receiving verification email in Get Support

not receiving verification email

laurakociuba — Sun, 04 Aug 2024 12:34:07 GMT

like the title says

Re: not receiving verification email

Phil_Adelphus — Sun, 04 Aug 2024 12:42:01 GMT

@laurakociuba Can you explain more about what you are trying to do? Are you an existing customer and this suddenly happened, are you signing up for a new account? If you are unable to log in to an existing account have you tried "didn't get the code" to get it send by email? If you can log in by email check the phone number and email in your Eversafe profile. Are you trying to get the SMS to port out of Public Mobile or email confirmation of a port in?

Re: not receiving verification email

laurakociuba — Sun, 04 Aug 2024 12:45:06 GMT

my father lost his phone and he is trying to log in and can only recover the account through email and the verification code repeatedly is not received by email

Re: not receiving verification email

laurakociuba — Sun, 04 Aug 2024 12:45:50 GMT

he does not remember his password

Re: not receiving verification email

Phil_Adelphus — Sun, 04 Aug 2024 12:47:07 GMT

@laurakociuba Open a ticket with customer support at the chat icon bottom right of this page. If you can't get the chatbot to work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437