topic Re: Not getting service or only getting it partially in Get Support

Not getting service or only getting it partially

LauraFromBelgiu — Tue, 04 Jan 2022 21:09:39 GMT

Hi there,

i am really new to this community support system so hopefully somebody can help me.

I am here in Canada on a Working holiday visum, I come from Belgium and brought my european phone. It's a Archos 50 saphir (https://www.devicespecifications.com/en/model/00903e12) .
I got my SIM card at the wallmart were I could do messages and had data but no calling. Back home, quite remote but next to a antennae I don't get any connection at all. The other people here to receive telus very easy. Is it my phone not receiving the frequencies from Telus or what can it be?

Thanks for the answers

Laura

Re: Not getting service or only getting it partially

SD08 — Tue, 24 Apr 2018 23:53:23 GMT

Unfortunately, that phone does not have 3G compatibility (required for voice calls) with Public Mobile, and has only partial 4G LTE compatibility (for data), according to this site:
https://willmyphonework.net/

Re: Not getting service or only getting it partially

matbasm — Tue, 24 Apr 2018 23:51:49 GMT

@LauraFromBelgiu, For the time being, if you have data or WIFI, you can use a calling app to make calls. Fongo has a calling app that works quite well and has numbers in most areas of Canada..

Re: Not getting service or only getting it partially

srlawren — Tue, 24 Apr 2018 23:54:25 GMT

@LauraFromBelgiu unfortuantely, in Canada, that phone is only usable with Rogers, Fido, or Chatr (where it will run on Rogers' 850MHz + 1900MHz 2G GSM network).

Re: Not getting service or only getting it partially

LauraFromBelgiu — Wed, 25 Apr 2018 14:23:01 GMT

Oh should have looked it up before, I should change my plan then? Is Rogers as good as the Telus one?

Re: Not getting service or only getting it partially

stonechucker — Wed, 25 Apr 2018 15:02:52 GMT

The coverage comparisons nationally are about equal, between the shared Bell/Telus network, and Roger's network. It depends on where you are, and what towers you'll connect to, and of course, building materials of any space you may be in when you try to use it.

For example, outside my apartment building, I can get great service with all the main providers, however inside my apartment, I can not receive Rogers. quirky, yes.

Your experience will differ, but coverage for Rogers is almost the same as Telus/Bell.

Re: Not getting service or only getting it partially

wetcoaster — Wed, 25 Apr 2018 15:24:29 GMT

@LauraFromBelgiu wrote:
Oh should have looked it up before, I should change my plan then? Is Rogers as good as the Telus one?

Depends where exactly you are. The network coverage is similar, but in some more remote areas the one might be better than the other.

Price wise, ChatR is to Rogers what Public Mobile is to Telus: The third tier prepay daughter. However, unlike Public Mobile, ChatR has quite restrictive home zones, so if you are outside a major city (indicated on their coverage map as in-zone) often you might not get the best value with them. You might want to check out if Fido (Rogers' second tier brand) suits you better.