topic Re: Subscription in Get Support

Subscription

anp1 — Sat, 03 Aug 2024 22:01:07 GMT

Hello Sir,

I updated my payment card details and paid subscription ($34 plan) and My account states current subscription cycle as "3Aug2024-2Sep2024". Still I keep getting messages via 611 that my plan was not updated. Why?

Thanks,

Anand

Re: Subscription

EB0 — Sat, 03 Aug 2024 22:03:46 GMT

@anp1

If your phone is working, calls, texts and data, you can ignore the message, otherwise you can submit a tick through the chat bot.

Re: Subscription

hTideGnow — Sat, 03 Aug 2024 22:04:37 GMT

hi @anp1

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

anp1 — Sat, 03 Aug 2024 23:56:15 GMT

Yes, I will follow the suggestion from EBO. Thanks