topic Re: esim not working in Get Support

esim not working

mattcrockford — Sat, 03 Aug 2024 16:59:32 GMT

my phone has been reset and i cant activate existing esim. the old QR code is not working now

will13am — Sat, 03 Aug 2024 17:01:53 GMT

@mattcrockford , e-SIM can't be reused. Please purchase another one from your online account. There should be no cost to do so.

BKNS27 — Sat, 03 Aug 2024 17:04:33 GMT

Try scanning the QR code in your email PM sent you during activation of the eSIM.

If you are switching to another phone then you need to purchase a new eSIM for $5.

If that didn’t work then you need a CS_Agent to help you. Click on the Chat bubble and type in Submit a Ticket or Contact Agent.

mattcrockford — Sat, 03 Aug 2024 17:03:18 GMT

do you keep the saem number with that option?

mattcrockford — Sat, 03 Aug 2024 17:03:38 GMT

tried but no longer available 😞

hTideGnow — Sat, 03 Aug 2024 17:04:22 GMT

hi @mattcrockford yes, you will keep the same number

make sure you use PM app and login using the correct email

mattcrockford — Sun, 04 Aug 2024 21:21:09 GMT

it worked. thanks