topic Re: Refund in Get Support

Refund

blevy — Sat, 03 Aug 2024 07:37:57 GMT

I purchased a 15 day US add-on when I entered the US 2 days ago. I realized afterwards that this wasn't necessary as I have the $34 Canada/US subscription. Can I please get a refund?

Re: Refund

BKNS27 — Sat, 03 Aug 2024 05:49:35 GMT

@blevy

Normally PM is non refundable but this is a simple mistake.

Just contact a CS_Agent by clicking on Chat bubble and type in Submit a Ticket or Contact Agent and explain. They will get back to you in the morning as they are off right now.

Re: Refund

computergeek541 — Sat, 03 Aug 2024 21:07:30 GMT

@BKNS27 wrote:
@blevy
Normally PM is non refundable but this is a simple mistake.
Just contact a CS_Agent by clicking on Chat bubble and type in Submit a Ticket or Contact Agent and explain. They will get back to you in the morning as they are off right now.

I agree that this is a mistake on the part of the customers, but there is never any guarantee that a customer support agent will have a refund issued. Anything such as this is handled on a case by case basis.

Re: Refund

softech — Sat, 03 Aug 2024 14:19:28 GMT

Request credit

blevy — Sat, 03 Aug 2024 18:34:46 GMT

How can I request and submit a ticket to request a credit?

Re: Request credit

hTideGnow — Sat, 03 Aug 2024 18:36:25 GMT

hi @blevy

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request credit

computergeek541 — Sat, 03 Aug 2024 18:45:14 GMT

Re: Refund

DennyCrane — Sat, 03 Aug 2024 21:43:21 GMT

In my view they are absolutely entitled to a refund. The system should be smart enough to block that purchase because it's effectively incompatible with their current plan. I would start by nicely asking, but if needed I would push back pretty hard on this one. There's no way the system should allow that.

Re: Refund

blevy — Mon, 05 Aug 2024 19:06:43 GMT

Thank you to those who provided solution suggestions! And thank you to Public for my credit!!