topic Re: Early renewal in Get Support

Early renewal

RedPhoenix — Sat, 03 Aug 2024 04:07:33 GMT

How can I do a early renewal by only one day?

Re: Early renewal

softech — Sat, 03 Aug 2024 02:21:35 GMT

Only support can help with that.

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Early renewal

RedPhoenix — Sat, 03 Aug 2024 02:26:47 GMT

Thank you kindly. I have done that and it has been more than 2 hours that I am waiting

Re: Early renewal

Rastin — Sat, 03 Aug 2024 02:30:23 GMT

I believe there hours are something like 8am to 10 pm est. So your going to haft to wait till tomorrow for a response.

Re: Early renewal

softech — Sat, 03 Aug 2024 02:32:55 GMT

@RedPhoenix you checked the Community inbox?

Add: support work till 10pm, but there is a slight chance you might still get reply after 10pm

btw, some might suggest you to make a "Change Now" plan change to another plan. But I would avoid going that path as once you moved away from your current plan, there is a high chance you won't get the same plan back. So, it's not wise to use a plan change as workaround

A slightly better way , but pricey way is to buy data addon, buy as only what you need for your one day use only as data has a 30 days expiry, and once your new cycle kick in, the data addon won't be used until your data for the new cycle is used again, but likely the 30 days expiry day come first:

200MB Add-on - $5.00
1GB Add-on - $15.00
3GB Add-on - $30.00

Re: Early renewal

RedPhoenix — Sat, 03 Aug 2024 02:33:46 GMT

Hi. Thank you for the infos. My renewal date is Aug 3rd and I am out of my data so I have five this before few months ago but I guess everything has been changed. No customer service and I have already submitted a ticket 3 hours ago and still waiting

Re: Early renewal

computergeek541 — Sat, 03 Aug 2024 05:53:59 GMT