topic Activation Error in Get Support

Activation Error

Behn — Sat, 03 Aug 2024 00:39:14 GMT

Trying to transfer from Koodo to PM. When applying, said that phone is compatible, but had to buy physical sim. Just got sim, went through set up to transfer phone number, says public mobile is network and app says I'm activated but sim card is not connected and I have no data or phone. No idea how to troubleshoot. Can't edit apn.

Re: Activation Error

Rastin — Sat, 03 Aug 2024 00:46:05 GMT

Try and reset network settings.

Reboot phone.

Also try old sim and see if it still works. The port may have failed

Re: Activation Error

computergeek541 — Sat, 03 Aug 2024 00:54:03 GMT

Re: Activation Error

Behn — Sat, 03 Aug 2024 22:05:23 GMT

Resetting process did not work. Old sim card no longer works.

Re: Activation Error

Behn — Sat, 03 Aug 2024 22:07:56 GMT

I have read many threads and none of the suggestions have worked. At what point will someone help me specifically? I think there could be a problem with the sim card itself as it seems I'm otherwise set up.