topic Re: US Roaming in Alaska in Get Support

US Roaming in Alaska

Mechajerm1 — Wed, 15 May 2024 00:15:56 GMT

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there. Has PM partnered with AT&T to bring roaming to Alaska? Anyone have roaming success recently?

Re: US Roaming in Alaska

softech — Wed, 15 May 2024 00:17:42 GMT

@Mechajerm1 AT&T is also a PM roaming partner and people have been connecting to it. Please manually connect to AT&T, change network mode to 4G or LTE (not 5G)

Re: US Roaming in Alaska

hairbag1 — Wed, 15 May 2024 00:54:30 GMT

@Mechajerm1

for some reason, you MUST have volte enabled phone for use in Alaska. PM has a whitelist of cells that they've turned volte ON.

Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Re: US Roaming in Alaska

DennyCrane — Wed, 15 May 2024 02:18:43 GMT

AT&T 4G now works in the US, including Alaska; but as @softech mentioned, AT&T 5G does not work, though your phone may try to connect to it anyway. Make sure to set your preferred network to 4G to avoid issues.

Re: US Roaming in Alaska

PzKfWg — Sat, 03 Aug 2024 00:18:20 GMT

I am now in Juneau and tried force 4G and AT&T 4G and it does not work 😕 No help from support.

Re: US Roaming in Alaska

DennyCrane — Sat, 03 Aug 2024 00:20:36 GMT

@PzKfWg Have you successfully used it in other states? What plan do you have?

You could also try Verizon, as they are apparently a roaming partner now too.

Re: US Roaming in Alaska

PzKfWg — Sat, 03 Aug 2024 00:33:53 GMT

I am new with PM, I have the 50GB US/Can plan. Didn't have the chance to try in another state. I tried Verizon as well and GCI, but get the same result. Thanks!

Re: US Roaming in Alaska

PzKfWg — Sat, 03 Aug 2024 00:36:50 GMT

I just forgot that I was able to connect in the Washington state automatically.

Re: US Roaming in Alaska

DennyCrane — Sat, 03 Aug 2024 00:47:12 GMT

Thanks for your response. Did you make sure to enable data roaming from within your device settings? And you're sure you have the US version of the $34 plan, and not the Canada only version?

What phone are you using? Is the software up to date? Is it just data that isn't working, or all services (phone and text as well)?

Re: US Roaming in Alaska

PzKfWg — Sat, 03 Aug 2024 04:20:01 GMT

Thanks for your help!

I enabled roaming, am sure to have the US plan, am using a Xiaomi Mix Fold 3 with the latest HyperOS version. This is not a common phone though... I don't have any cellular access (phone, text, data)

Re: US Roaming in Alaska

DennyCrane — Sat, 03 Aug 2024 04:46:02 GMT

Cellular coverage is (from all I've read) very poor in Juneau, Alaska. Then you add an overseas device with limited North American bands to the equation, isn't going to be the best combo unfortunately.

There are a lot of tower sharing agreements in Alaska (between Alaskan service providers), as they don't all have full coverage everywhere. It's possible that you're in one of their partner network coverage areas, which may not extend to those of us roaming via international carriers. I'm just spit balling here though. Sorry I can't be of much help.

Re: US Roaming in Alaska

PzKfWg — Sat, 03 Aug 2024 06:07:08 GMT

Thanks for the insight. I'll try tomorrow from Skagway and report back.