topic Re: Sim card in Get Support

Sim card

Tina-Liu — Fri, 02 Aug 2024 22:49:57 GMT

I didn't receive sim over 10 days, how come?

Re: Sim card

will13am — Fri, 02 Aug 2024 22:52:53 GMT

@Tina-Liu , based on what I have seen in the community, the turnaround time to receiving the SIM card could be 2 weeks or longer. You might want to use the chat symbol on the lower right corner of the web page to initiate a support ticket if you still have not received it by next week.

Re: Sim card

hTideGnow — Fri, 02 Aug 2024 22:55:29 GMT

hi @Tina-Liu sometimes it could take as many as 3 weeks. But message support agent and they can confirm the status

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Chalupa_Batman — Fri, 02 Aug 2024 22:57:01 GMT

Hello @Tina-Liu

Ordering a SIM card directly from Public Mobile sent by Canada Post regular mail can take up to 3 weeks or more to get. I recommend either getting it faster through Amazon or check out local Telus stores that may have one. You will have to pay up front for it but when you get it and are set up, message a CS Agent via the chat bot and they will credit your account the amount you paid for it. It's pretty easy to do.

Re: Sim card

Chalupa_Batman — Fri, 02 Aug 2024 23:12:47 GMT

@hTideGnow wrote:
hi @Tina-Liu sometimes it could take as many as 3 weeks. But message support agent and they can confirm the status
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hello @hTideGnow Can you explain how a support agent can confirm the status of the SIM card sent when it's sent regular mail with Canada Post? Has something changed where they can track it? If so, this would be cool to know. Thanks.

Re: Sim card

Tina-Liu — Fri, 02 Aug 2024 23:06:28 GMT

Thanks, I may get card from store then ask credit.

I cancelled my Fido last week to avoid another bill cycle, then live in dark now.

Re: Sim card

Chalupa_Batman — Fri, 02 Aug 2024 23:12:03 GMT

Hey @Tina-Liu

Just know, if you want to keep your Fido number and port it over to Public Mobile, your Fido account has to be active. If it's not, they can't port. Just an FYI. 🙂

Re: Sim card

hTideGnow — Fri, 02 Aug 2024 23:19:30 GMT

yes @Chalupa_Batman I can explain

Read carefully, I wasn't asking to ask support for tracking number. I was just asking to confirm shipping status, it will either be To be shipped/ Processing or Fulfilled

I have case before that support agent confirmed the card was not sent out at all due to stock issue

Also, in my other case, support confirmed it was fulfilled on the next day of the ordering. But since it was 2.5 weeks already , he offered me choice to reshipped or I picked up from Telus store

So, you are welcome to share my experience next time when you see the same question. Thanks

Re: Sim card

computergeek541 — Sat, 03 Aug 2024 00:56:16 GMT