SIM/eSim and Network Selection issue

Parkyoun — Fri, 02 Aug 2024 23:01:49 GMT

I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I just left as Rogers basically having 2 accounts/plans at the same time. I'm finally getting back to trying to fix my set-up. I did a phone number transfer today as I noticed on my account it had a new phone number. The transfer seems to have finished, but I can't figure out what's going on with my sim card. I still don't see Public Mobile either so I'm wondering if it's even been activated properly. Hoping to get some assistance on this one.

Re: SIM/eSim and Network Selection issue

hTideGnow — Fri, 02 Aug 2024 22:35:56 GMT

hi @Parkyoun

first, remove your Rogers sim

And instead of checking network selection, you should have check the sim manager and see if a PM eSIM is there

if not, check PM welcome e-mail, there should be an eSIM QR code to scan

if not, then ask support agent to help , message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: SIM/eSim and Network Selection issue in Get Support

SIM/eSim and Network Selection issue

Re: SIM/eSim and Network Selection issue