topic Re: Activation Process on new SIM in Get Support

Activation Process on new SIM

Tony1955 — Fri, 02 Aug 2024 21:31:55 GMT

How to I restart the activation process starting from step 1

Re: Activation Process on new SIM

eddieO — Fri, 02 Aug 2024 21:30:40 GMT

@Tony1955 if you have already started the process you probably just need to go into the Public Mobile app which should be installed on your phone. There you can update your account with the new SIM card you have

Re: Activation Process on new SIM

Tony1955 — Fri, 02 Aug 2024 21:32:54 GMT

Thanks Eddie; I seem to be stuck in this loop. I have my new SIMs and started the process but it's hung up on the last step.

Re: Activation Process on new SIM

will13am — Fri, 02 Aug 2024 21:33:37 GMT

@Tony1955 , at what point in the process did you progress? If you have gone too far, then you might not be able to start from the beginning. The front end is all about setting up an account. The easiest would be to abandon the email address used and redo with a new email address.

Re: Activation Process on new SIM

Tony1955 — Fri, 02 Aug 2024 21:36:05 GMT

Thanks Wil13am.