topic Re: My Cell no could not be ported in Get Support

Porting my existing phone number

dinkle1 — Mon, 22 Jul 2024 16:41:01 GMT

I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recognized so did the phone number. I am currently on e-SIM with Public Mobile with a new number! I need the old number to be ported.

Please suggest and advice what can be done.

Re: Porting my existing phone number

Sansan — Mon, 22 Jul 2024 16:47:35 GMT

@dinkle1 is your account current? Were you paying the bill for the time you were away? My understanding is that if you don't pay for 90 days your account will automatically close and you loose the phone number.

When you sign into your account, what does it say? If it's still showing to pay now and resume services then you would need to make a manual payment.

If it's not showing that, might be too late. You would have to engage public mobile via the chat bubble to see what you can do about your old number.

Re: Porting my existing phone number

Rastin — Mon, 22 Jul 2024 17:00:29 GMT

If you left you account inactive for 90 days the number go back to the original company it came from. If you keep your payment going you will need to contact PM to find out what's going on.

Did you open a new account? Are you trying to port from PM to pm?

Re: Porting my existing phone number

hTideGnow — Mon, 22 Jul 2024 17:33:02 GMT

hi @dinkle1

if 3 and a half month, likely the account was closed

But you can check. On another phone, call 1-855-4PUBLIC and check if the system can find the account from your phone number. If not, then your account is closed and no way to get the number back

Re: Porting my existing phone number

BKNS27 — Mon, 22 Jul 2024 18:18:08 GMT

@dinkle1

Most likely your number has been returned to the carrier you got the old number from.

If you don’t remember which carrier. There is how you can find out:

https://www.ipqualityscore.com/free-carrier-lookup

If it is not Telus or Koodo or PM, it is gone but if it is from a Telus/Koodo/Pm then there is a slim chance you can get it back. If this is the case, contact a CS_Agent to see if it can be retrieved if no one has taken it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting my existing phone number

Joe_G — Mon, 22 Jul 2024 19:41:13 GMT

@BKNS27 wrote:
@dinkle1
Most likely your number has been returned to the carrier you got the old number from.
If you don’t remember which carrier. There is how you can find out:
https://www.ipqualityscore.com/free-carrier-lookup

I just tried my PM number on that site and it said it was a ROGERS COMM CANADA landline, which is wrong.

My number originally came from Bell Mobility. This site gave me the correct info:

https://www.localcallingguide.com/

Re: Porting my existing phone number

BKNS27 — Mon, 22 Jul 2024 22:44:58 GMT

@Joe_G

Both of my search number was correct.
In your case, I guess your number will slim to none to get it back if your account was to close.

My Cell no could not be ported

dinkle1 — Fri, 02 Aug 2024 14:27:43 GMT

Dear Community friends,

Thank you for your replies for my past query. Yes the number could not be ported due to non payment of over three and half months me being out of Canada. Nevertheless Public Mobile keeps sending One Time Password on the old number to access my account!!

Old number still exists on my profile. The old SIM was not recognized when I tried upon my return. Old number belongs to Bell. I can request Bell to port it to PM. Whom should I approach? As far as I know there is no human assisted Customer Service with PM. Is there any member/individual/or Public Mobile associate available either on email, phone or on this community forum to help in case Bell wishes to port. The old number is vital in getting access to Govt, financial institutions and health services since all these agencies validate identity sending One Time Pass Words on the registered mobile number.

Please advice and suggest.

Thank you in advance for your kind help

Re: My Cell no could not be ported

HF4 — Fri, 02 Aug 2024 14:58:49 GMT

submit a ticket for help

Re: My Cell no could not be ported

BKNS27 — Fri, 02 Aug 2024 15:07:17 GMT

@dinkle1

Looks like a member of Bell has activated an account with Bell.

If you are getting the 2FA code then it is a glitch in the system since your PM account is closed. The chance of getting the number back from Bell is probably zero.

Best to confirm with a CS_Agent that it is a glitch or something.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437