topic Re: Can I roam in the US with the $34 US-Canada plan in Get Support

Can I roam in the US with the $34 US-Canada plan

HSNS — Thu, 01 Aug 2024 20:46:53 GMT

Currently my plan states

50GB Data within Canada and the US at 5G Speed
5G Speed up to 250mbps
Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++
Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling

Does this mean I can use this plan when I am in US and which service provider I should use when I am in US

Re: Can I roam in the US with the $34 US-Canada plan

will13am — Thu, 01 Aug 2024 20:27:55 GMT

@HSNS , this plan allows roaming in the US. The roaming partner networks are AT&T and T-Mobile.

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Thu, 01 Aug 2024 20:28:41 GMT

Thanks will3am

Re: Can I roam in the US with the $34 US-Canada plan

computergeek541 — Thu, 01 Aug 2024 20:46:38 GMT

@will13am wrote:
@HSNS , this plan allows roaming in the US. The roaming partner networks are AT&T and T-Mobile.

Verizon is also a roaming partner.

Re: Can I roam in the US with the $34 US-Canada plan

HF4 — Fri, 02 Aug 2024 19:26:00 GMT

~~this only means that you can call to US not use it in the US you would need to buy an add on for that~~

edited by computergeek541: crossed out incorrect information

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 18:23:32 GMT

Now this is confusing. Somebody from Public Mobile, you need to comment here.

Re: Can I roam in the US with the $34 US-Canada plan

hTideGnow — Fri, 02 Aug 2024 18:57:13 GMT

hi @HSNS not confusing at all.

if you have Canada-US plan, you can use there service in US like you are home. You can use data and make calls (to Canada and US) and make text and receive calls and text

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 19:17:19 GMT

Thank you @hTideGnow. Are you from Public Mobile? I am confused because of conflicting views from different members and nobody from Public Mobile clarifying this. One doesn't want a big surprise at the end of it. I dont know if Public Mobile realises this but it is a classic model on "how to lose a customer"

Re: Can I roam in the US with the $34 US-Canada plan

hTideGnow — Fri, 02 Aug 2024 19:22:15 GMT

hi @HSNS

I am not a PM staff but I have the plan and I know the details of the Canada-US plan

if you rather words from PM staff ,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can I roam in the US with the $34 US-Canada plan

computergeek541 — Fri, 02 Aug 2024 19:24:18 GMT

@HSNS wrote:
Thank you @hTideGnow. Are you from Public Mobile? I am confused because of conflicting views from different members and nobody from Public Mobile clarifying this. One doesn't want a big surprise at the end of it. I dont know if Public Mobile realises this but it is a classic model on "how to lose a customer"

Unfortunately, HF4 is mistaken. The plans that Public Mobile has marketed as Canada-US plans and also as including US data icnlude service in both Canada and the US. There were past plans that included long distannce calling from Canada to the US but that did not include roaming, but that's not what's being asked about here.

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 19:30:05 GMT

@computergeek541 - its not just @HF4, even @hTideGnow is saying that the Canada-US plan includes roaming. What I am not able to understand though is why is no one from Public Mobile commenting on it. Don't you all find that an issue?

Re: Can I roam in the US with the $34 US-Canada plan

computergeek541 — Fri, 02 Aug 2024 19:35:18 GMT

@HSNS wrote:
@computergeek541 - its not just @HF4, even @hTideGnow is saying that the Canada-US plan includes roaming. What I am not able to understand though is why is no one from Public Mobile commenting on it. Don't you all find that an issue?

The Canada-US plans do include raoming. That means that the service will work. @hTideGnow didn't state tthat there would be roaming charges, only that roaming service is included.

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 19:36:46 GMT

Thank you @hTideGnow That was very helpful and I will update this conversation as and when i get a response.

Re: Can I roam in the US with the $34 US-Canada plan

computergeek541 — Fri, 02 Aug 2024 19:40:02 GMT

@HSNS wrote:
Thank you @hTideGnow That was very helpful and I will update this conversation as and when i get a response.

I wouldn't contact a customer support gent about this. The Canada-US plans absolutely and 100% include servcie in the US.

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 19:45:35 GMT

Where are the roaming charges listed?

Re: Can I roam in the US with the $34 US-Canada plan

computergeek541 — Fri, 02 Aug 2024 19:49:44 GMT

@HSNS wrote:
Where are the roaming charges listed?

There are no raoming charges. The servcie is already included with these plans.

Re: Can I roam in the US with the $34 US-Canada plan

HSNS — Fri, 02 Aug 2024 20:25:04 GMT

Okay so this is the response I got from the agent:

Hello HSNS! My name is Luis and I'll be glad to assist you today. I understand how important it is to get the information about your plan and I'll do my best to help you.

Before we continue please share the phone number associated with your account:

Also,

Let me share with you that if you have a Canada and US plan you can use the services (data, calls and texting) while you are in the US without paying extra. You can connect to different networks. However, our customers have experienced better results if they connect to T-Mobile so we suggest to select this network in your phone settings to have a better experience.

Let me know if you have any further questions!

Best regards,

Luis

PM CS_Agent