topic Re: Missing Anniversary points in Get Support

Missing Anniversary points

alosardo — Fri, 02 Aug 2024 15:08:53 GMT

Hi there,

I am not receiving my anniversary points since switching to the new rewards plan.

Can you also tell me when my anniversary as well?

Thank you!

Alessandro

Re: Missing Anniversary points

slusagm — Fri, 02 Aug 2024 15:11:17 GMT

Use the PM app to confirm the anniversary date first. It can be found on the top of Account page on the app, around your name there

if really missed the 10 points, PM will help. Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket

Re: Missing Anniversary points

BKNS27 — Fri, 02 Aug 2024 15:13:40 GMT

@alosardo

It is probably September 4 (2018) if you create your Community account the same time when you activated your SIM.

Click on your avatar top right>My Profile.

Re: Missing Anniversary points

Rastin — Fri, 02 Aug 2024 15:13:00 GMT

Just so you know the point are not automatically applied to your bill like the old Loyalty was. Did you check in the app under rewards? If nothing there you will need to contact PM.

Re: Missing Anniversary points

alosardo — Fri, 02 Aug 2024 15:25:17 GMT

Is 10 points for every year with Public? Or just 10 points regardless of length?

Re: Missing Anniversary points

softech — Fri, 02 Aug 2024 16:17:03 GMT

@alosardo the Anniversary points is always 10 points on your anniversary regardless of the length you have been with PM