topic no data last two days and can't send receive MMS last two months in Get Support

no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 14:04:50 GMT

Last two months I can't send or receive and MMS items. A mobile shop checked the Public MObile website and changed some settings but still nothing.

Beginning yesterday, I have no data working on a 50 GB plan. Today still the same. What is happening? Very inconvenient.

Re: no data last two days and can't send receive MMS last two months

eddieO — Fri, 02 Aug 2024 14:15:37 GMT

@MartinSinclair1 have you gone into your phone's setting to confirm Cellular Data is turned on? Also that you do not have a data limiter set too low? Are you able to connect to Wifi?

Re: no data last two days and can't send receive MMS last two months

Rastin — Fri, 02 Aug 2024 14:16:07 GMT

Have you tried resetting network settings? This will delete saved wifi passwords

Re: no data last two days and can't send receive MMS last two months

Sansan — Fri, 02 Aug 2024 14:50:06 GMT

@MartinSinclair1 what type of phone is this?

Re: no data last two days and can't send receive MMS last two months

Phil_Adelphus — Fri, 02 Aug 2024 14:51:07 GMT

@MartinSinclair1 Have you updated your APN settings? See bottom of this page for doing so depending if iPhone or Android

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

If OnePlus phone note that the first line has to be in all caps, i.e. SP.MB.COM

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 15:05:05 GMT

It is an Oppo

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 15:06:18 GMT

Yes cell data is on. It is a more complicated solution that that. One mobile shop couldn't figure it out.

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 15:07:11 GMT

Don't know how to reset network settings. Will likely have to find another mobile shop for that

Re: no data last two days and can't send receive MMS last two months

slusagm — Fri, 02 Aug 2024 15:07:25 GMT

what exact model?

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 15:08:51 GMT

Oppo phones are not in your list

Re: no data last two days and can't send receive MMS last two months

softech — Fri, 02 Aug 2024 15:36:16 GMT

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 15:37:33 GMT

OPPO RENO 2 CPH1907

Re: no data last two days and can't send receive MMS last two months

softech — Fri, 02 Aug 2024 16:15:42 GMT

@MartinSinclair1 for your no data issue, did you login My Account and check how much data left? Maybe you already used up? And also check if you have enable data limit on your phone

For the MMS issue, best to setup a new APN profile (not just by update). Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: no data last two days and can't send receive MMS last two months

Phil_Adelphus — Fri, 02 Aug 2024 16:20:42 GMT

@MartinSinclair1 Oppo phones are not in your list

If you follow the instructions below that list it will lead you to this site linked below which Public Mobile suggests for APN settings by phone make and model. There are Oppo phones on there but I don't know which, if any, might be applicable to yours:

https://apn-canada.gishan.net/en

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Fri, 02 Aug 2024 20:36:16 GMT

I HAVE 45 GB OF DATA REMAINING. IMPOSSIBLE TO USE 50/MO. I SET UP A NEW APN PROFILE AS YOU SUGGESTED AND RESTARTED THE PHONE. I NOW HAVE DATA FOR INTERNET HOWEVER WILL NOT SEND OR RECEIVE MMS MESSAGE ATTACHMENTS. HMMM?

Re: no data last two days and can't send receive MMS last two months

computergeek541 — Fri, 02 Aug 2024 20:38:20 GMT

@MartinSinclair1 wrote:
I HAVE 45 GB OF DATA REMAINING. IMPOSSIBLE TO USE 50/MO. I SET UP A NEW APN PROFILE AS YOU SUGGESTED AND RESTARTED THE PHONE. I NOW HAVE DATA FOR INTERNET HOWEVER WILL NOT SEND OR RECEIVE MMS MESSAGE ATTACHMENTS. HMMM?

The amount of data remaining in your plan isn't a factor. That data allotment doesn't get used for MMS.

Re: no data last two days and can't send receive MMS last two months

softech — Fri, 02 Aug 2024 20:54:21 GMT

@MartinSinclair1 that's good, at least data working

For MMS, are you using Google Message?? If not, download and set it as the default messaging app and test

if already using it, try to uninstall and reinstall the Google Message app

Re: no data last two days and can't send receive MMS last two months

MartinSinclair1 — Sat, 03 Aug 2024 20:14:04 GMT

I tried using Google messenger today. Still didn't work. 2nd Mobile tech thinks it is because the phone was made in China, bought in Dubai 5 years ago. All settings correct. Possibly not compatible with N/A anymore.