topic Re: Retention offers in Get Support

Retention offers

Bren88 — Fri, 02 Aug 2024 12:43:35 GMT

Good day,

I've been a customer for about five years. With the new loyalty program, I'm now paying $30 per month for Public's most basic level of service, which new customers can get for $19 per month. Are there any retention offers or other incentives that would save everyone the trouble of me porting away to Lucky Mobile and then back to Public as a new customer?

Thanks!

Re: Retention offers

TheSterlinger — Fri, 02 Aug 2024 12:51:29 GMT

@Bren88

Whatever offers is avaliable in your account. To check what offers you have go to My account, Subscription and Add-ons then click change subscription. There will be the list of subscriptions you change to.

https://myaccount.publicmobile.ca/en/account/plan/change-plan

If you do decide to port out then you would have to wait atleast a week.

Re: Retention offers

turtleTurtle — Fri, 02 Aug 2024 13:36:20 GMT

You could try messaging support to ask if they will give you the $19 plan. Worth a try before you go through the trouble of porting out.

Re: Retention offers

softech — Fri, 02 Aug 2024 14:02:30 GMT