topic phone plans in Get Support

phone plans

Benny7777 — Fri, 02 Aug 2024 13:00:57 GMT

I recently changed my plan to 6 gig of data from the 2 gig plan and wish to change back to the 2 gig plan but can't seem to do that?

Re: phone plans

TheSterlinger — Sat, 10 Aug 2024 17:26:44 GMT

@Benny7777

Unfortunately, you cannot downgrade to a plan that's for new activation. That being said you can check the offers on your account.

To check what offers you have go to My account, Subscription and Add-ons then click change subscription. There will be the list of subscriptions you change to.

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: phone plans

eddieO — Fri, 02 Aug 2024 13:05:00 GMT

@Benny7777, unfortunately when you change plans the older plans may no longer be available to go back to, your only options are the ones that you see when you go into the PM app and look under Manage Subscriptions.

If you do end up changing plans be sure to choose "Change on renewal" so that you do not forfeit the remaining days you have left as "Change now" will bill you again right away and you will start the new plan immediately

Re: phone plans

softech — Fri, 02 Aug 2024 14:01:01 GMT