topic Plan change without authorization in Get Support

Plan change without authorization

Lil16 — Fri, 02 Aug 2024 12:28:14 GMT

In May my plan changed from a $10/month plan to a $15/month plan. Why was this done without me aski

Re: Plan change without authorization

softech — Fri, 02 Aug 2024 12:30:08 GMT

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Plan change without authorization

Lil16 — Fri, 02 Aug 2024 21:55:37 GMT

Yes, I was aware of the change to rewards, I do not like it but the question is how they were able to change my plan from $10 per month to $25 per month, I do not need or want the expanded plan. Thanks.

Re: Plan change without authorization

hTideGnow — Fri, 02 Aug 2024 21:58:33 GMT

hi @Lil16 you sure it is now $25 plan??

and there was no $10 for over 2 years, it became $13 plan for long time

check My account and see what the plan description. You could have accepted a plan upgrade offer by sms and replied yes by mistake

if you need to ask support agent to confirm, submit ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437