topic Re: No sim card in Get Support

No sim card

Nadine111 — Sun, 21 Jul 2024 03:45:40 GMT

Hello,

I never received my sim card in the mail. How can I get help? The chatbot is not help. Thank you

Re: No sim card

EB0 — Sun, 21 Jul 2024 01:20:32 GMT

@Nadine111

It may take 3-4 weeks to receive your SIM, you may check with support is it longer than 2 weeks

send a message to the CS Agent through the following link to check the status of your SIM

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No sim card

Chalupa_Batman — Sun, 21 Jul 2024 01:20:38 GMT

Hello @Nadine111

SIM cards can take up to 3 weeks to get it in the mail. If you haven't received it by then, please do use the chatbot and enter the words... Customer Service.

Re: No sim card

Nadine111 — Fri, 02 Aug 2024 08:47:13 GMT

It's been 4 weeks and I still haven't received it. When I go to the chat board it keeps sending me in circles. I can not fill out the form . It keeps logging me out everytime.

Re: No sim card

EB0 — Fri, 02 Aug 2024 11:40:24 GMT

@Nadine111

send a message to the CS Agent through the following link, it should work https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437