topic Re: Access in Get Support

Access

Jen231 — Fri, 02 Aug 2024 01:49:18 GMT

I signed my Kid up for a plan with her email address and put the sim in my phone by accident. I cancelled the sim and bought another one but can’t get into her account. The log in sends the code but I can’t ever get passed they part. Please help!

Re: Access

EB0 — Fri, 02 Aug 2024 01:55:15 GMT

@Jen231

How did you cancel the SIM card?

send a message to CSA through the link , they will help fixing this issue, they may return back to you by tomorrow

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Access

slusagm — Fri, 02 Aug 2024 02:05:38 GMT

you used eSIM??

did you try to click Didn't receive code and check if Send email is a choice??

if no email choice, then you need PM to help. You cannot open ticket with Chatbot at this stage, so message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Access

hairbag1 — Fri, 02 Aug 2024 02:13:08 GMT

@Jen231

did you use esim or hard sim ? How did you cancel the first sim ? If it's a hard sim, put it back in her phone and give it a try. It could still work if activated successfully. If you mean esim...that's something else then.

Re: Access

Jen231 — Sat, 03 Aug 2024 20:03:46 GMT

It was a hard sim. I did try in her phone and nothing 😞 but I have created a ticket with PM. Fingers crossed. Thanks