topic Re: Referrals Missing From Account in Get Support

Referrals Missing From Account

Cam525 — Thu, 01 Aug 2024 20:51:20 GMT

My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.

How can this be fixed?

Re: Referrals Missing From Account

hTideGnow — Thu, 01 Aug 2024 20:57:07 GMT

HI @Cam525

if you pay that bill, then you are on both side of the referral. You have a shot to get it sorted out. Ask support agent to check and provide them screenshot

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referrals Missing From Account

slusagm — Thu, 01 Aug 2024 21:13:45 GMT

any chance the referred account missed the payment by couple days? if it missed that way, and happen around your renewal time, you will not that that referral point on the renewal

Re: Referrals Missing From Account

EB0 — Fri, 02 Aug 2024 00:08:07 GMT

@Cam525

If those are new referral, it could take 2-3 days for the total number of referrals to be updated on your account

Re: Referrals Missing From Account

Cam525 — Wed, 07 Aug 2024 21:50:58 GMT

All referal accounts are set up for automatic billing.

Re: Referrals Missing From Account

Cam525 — Wed, 07 Aug 2024 21:52:02 GMT

The referals are all older than one month, one has been active for almost 5 years.

Re: Referrals Missing From Account

computergeek541 — Wed, 07 Aug 2024 22:23:04 GMT

@Cam525 wrote:
My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.
How can this be fixed?

Unless it's your renewal date and you've just been awarded points for those referrals, your Public Mobile account does not give any indication of the number of active referrals that you have. There is a graph, but that only shows the number of recently new referrals each month.