topic Re: Service in Get Support

Service

Sophiag — Thu, 01 Aug 2024 20:00:04 GMT

My picture text messaging doesn't work. Even though it's part of my plan

Re: Service

hTideGnow — Thu, 01 Aug 2024 19:39:47 GMT

HI @Sophiag

first, what phone do you have?

make sure mobile data is turned on. MMS needs mobile data on

and try Reset All networks

if it still does not work, make the following update on your APN settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Service

Sophiag — Thu, 01 Aug 2024 19:41:54 GMT

I have a one touch plus. Fully updated with current android version

Re: Service

softech — Thu, 01 Aug 2024 19:53:43 GMT

@Sophiag

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Service

Sophiag — Thu, 01 Aug 2024 19:56:12 GMT

APN is absolutely impossible to find on these settings/phone. The link you provided was corrupt.

Re: Service

computergeek541 — Thu, 01 Aug 2024 19:59:41 GMT

@Sophiag wrote:
APN is absolutely impossible to find on these settings/phone. The link you provided was corrupt.

The link from earlier isn't something to be clicked on or opened. It needs to be typed into the phone's APN settings.

Re: Service

softech — Thu, 01 Aug 2024 20:00:21 GMT

@Sophiag

you don't click on the link, you update the APN as above

to update APN, generally, you go to Settings > Wi-fi & Networks > Sim & Network > Assess Points Names , then you can delete current or Add new

Re: Service

Phil_Adelphus — Thu, 01 Aug 2024 20:01:42 GMT

@Sophiag APN is absolutely impossible to find on these settings/phone. The link you provided was corrupt.

Usually in the settings app there is a search function. Type in apn or Access Point Names to find it. When you adjust the APN settings note that for OnePlus phones the first line must be in all caps, SP.MB.COM .

Re: Service

Sophiag — Thu, 01 Aug 2024 20:44:15 GMT

I've tried all the suggestions. Thank you for this. Unfortunately nothing works. I might have to look into alternative carriers.