topic Re: Did not receive my SIM Card :( in Get Support

Did not receive my SIM Card :(

kevinos — Tue, 04 Jan 2022 21:09:18 GMT

hey public mobile-team!

unfortunately my SIM Card was not delivered after 20 days now - is there a way to track the shipping of the card? If not, can I give you guys the order number to see what you can find out?

@CS_Agent

Thanks in advance!

Kevin

Re: Did not receive my SIM Card :(

will13am — Mon, 23 Apr 2018 20:35:09 GMT

Rather than just tagging the moderator team, I suggest sending them a private message with the order information so they can follow up with you. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Did not receive my SIM Card :(

Luddite — Mon, 23 Apr 2018 20:42:40 GMT

Correct; no tracking.

Click this, as it's more direct than a "tag": message to moderators to send a private message to the moderator team with the email receipt confirmation, your email address, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

What is your locale? Someone nearby may have a spare.