topic Re: Am I Expecting Too Much ? in Get Support

Re: Am I Expecting Too Much ?

Hdhdfjhffjjffjj — Thu, 01 Aug 2024 19:05:53 GMT

I'm in Barrhaven. Been with PM for years I'm having similar issues. Data is just so slow for some reason. I haven't had any issues in the past but recently it's getting insanely slow

Re: Am I Expecting Too Much ?

hTideGnow — Thu, 01 Aug 2024 19:09:06 GMT

HI @Hdhdfjhffjjffjj

how slow? please run a speed test and check it

and try Reboot device first, and then Reset All network. This usually will clear up the issue

if no difference, try in another area. Also, put your sim card in another phone and test, it will reset the profile and will help

Re: Am I Expecting Too Much ?

eddieO — Thu, 01 Aug 2024 19:10:04 GMT

@Hdhdfjhffjjffjj have you tried restarting your phone or turning on airplane mode and then turning off? Is there someone else you know that is with Public Mobile in your area that you can compare speeds with?

Re: Am I Expecting Too Much ?

Hdhdfjhffjjffjj — Thu, 01 Aug 2024 19:14:45 GMT

i never get above 20 Mbps.

Re: Am I Expecting Too Much ?

Hdhdfjhffjjffjj — Thu, 01 Aug 2024 19:17:45 GMT

Yes I have tried all the suggested solutions like restarts, airplane mode etc. they never really do anything. I don't know anyone else using PM

Re: Am I Expecting Too Much ?

hTideGnow — Thu, 01 Aug 2024 19:20:35 GMT

HI @Hdhdfjhffjjffjj

20 is not good. but you won't see it " insanely slow" either , What phone is that?

if it is a 5G phone, try changing it to 5G

and I would try the sim card in another phone if you have one

and last, open a ticket with PM support agent and ask them to refresh the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Am I Expecting Too Much ?

Hdhdfjhffjjffjj — Thu, 01 Aug 2024 19:22:25 GMT

Pixel 3aXL. I'm going to upgrade this month and I will be spending more time on the states so I took advantage of the 5g plan with 100gb.

Re: Am I Expecting Too Much ?

Tombrowning — Fri, 02 Aug 2024 15:34:31 GMT

Things had started going well until yesterday. I traveled to Almont , no connectivity. Then to Smiths Falls, very sporadic and unstable.

I've tried all the suggestions. So disappointing because when it does work it's fine. But the instability is frustrating!