topic Service are on Hold in Get Support

Service are on Hold

Joelnaig — Thu, 01 Aug 2024 18:08:18 GMT

Hi, my service ins on hold because my due date is July 31, 2024. I tried to pay online since yesterday but it says they can't process at the moment. I already update my account to auto pay. Thanks

Joel

Re: Service are on Hold

eddieO — Thu, 01 Aug 2024 18:20:16 GMT

@Joelnaig if your services are not working get in touch with a CS_agent by clicking on the orange circle in the bottom right corner and then type: Customer Support Agent

Re: Service are on Hold

hTideGnow — Thu, 01 Aug 2024 18:27:39 GMT

HI @Joelnaig Try again today

Try on

1. Incognito/private/secret mode on your browser

2. try using Public Mobile app

if they both fail, and you want to get the service back first, get a voucher from Shoppers drug mart, load the voucher using *611