topic No Network Service Since Yesterday in Get Support

No Network Service Since Yesterday

LoyaltyToPoints — Thu, 01 Aug 2024 16:53:08 GMT

Since yesterday I have been having network service issue. No data and no cell calling service at home or near my area. I only had it when I went to a public rec spot. Yesterday the issue seemed solved when I took off the Data Saver option but now it isn't working even with it unclicked. Has anyone else gotten this issue recently?

Edit: I have refreshed my phone, toggled the airplane mode option and checked my network setting, which is at the LTE option. I also went on telus to see if there was a coverage issue in my area. I saw none.

Re: No Network Service Since Yesterday

hTideGnow — Thu, 01 Aug 2024 16:57:53 GMT

HI @LoyaltyToPoints

no network , so you have no voice as well as no data? if no voice at all, then it is not a data saver problem

did you login to My Account and confirmed that your account still active?

did you try your sim card in another phone?

Re: No Network Service Since Yesterday

LoyaltyToPoints — Tue, 06 Aug 2024 14:42:27 GMT

Hello @hTideGnow

My phone network is now okay! The same day or the next day I removed my sim card, re-started my phone, put my sim back inside and toggled the airplane mode.

When I removed the data saver option that tome, my data was on again. I saw the lte logo on my screen.

The network wasn't working. Data and calling was unavailable.

Thanks for responding and giving a suggestion! God bless!