topic Re: Refund in Get Support

Refund

Kaylynjabs — Thu, 01 Aug 2024 15:17:17 GMT

This whole public mobile community is so confusing I spent hours trying to figure out how to get onto my account and didn’t realize I made a new account and made a payment but now I need to get that refunded and do it on my original account that I finally got into..

Re: Refund

hTideGnow — Thu, 01 Aug 2024 15:18:41 GMT

HI @Kaylynjabs

have you try contact PM support agent yet? message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

hairbag1 — Thu, 01 Aug 2024 15:19:05 GMT

@Kaylynjabs

click on the orange ball, lower right side of the page to start process of Customer Support.

Re: Refund

slusagm — Thu, 01 Aug 2024 15:20:16 GMT

we are just customers like you, we cannot help with refund. Please ask PM to help.

Just open ticket using the Orange Chatbot icon on the lower right. Type Submit Ticket and select Contact Us and login to open ticket