topic Re: Cant see account info after login in Get Support

Cant see account info after login

Hunter01 — Wed, 31 Jul 2024 18:35:42 GMT

Once I enter my username and password it prompts me to enter the 6 digit code sent to my cell phone. After I enter that code and hit confirm, it brings me right back to the home page of public moble, almost like it’s not loading my profile, any help would be greatly appreciated as I need to update my billing information for automated payments.

Re: Cant see account info after login

Dunkman — Wed, 31 Jul 2024 18:38:05 GMT

@Hunter01

Website has caching issues.

Try to clear cache first, incognito mode or even a different web browser.

Or try the Public mobile app.

Re: Cant see account info after login

slusagm — Wed, 31 Jul 2024 18:39:19 GMT

try Incognito mode or try using PM app

Re: Cant see account info after login

eddieO — Wed, 31 Jul 2024 18:49:38 GMT

@Hunter01, if you are using the PM app try going into your phone's settings:

If Android, go into Apps then look up the PM app and clear cache/data and then try logging back into the PM app. If iPhone, you will need to uninstall the PM app, then restart your phone and then reinstall the app and then login.

Hopefully you should be able to get in at this point and see your account. The other option is through a web browser as was shared by others

Re: Cant see account info after login

Hunter01 — Wed, 31 Jul 2024 19:02:43 GMT

I’ll try the incognito, then download the app if that doesn’t work.

Thanks

Re: Cant see account info after login

Hunter01 — Wed, 31 Jul 2024 20:21:48 GMT

Tried all those options and unfortunately none of them are working.

Re: Cant see account info after login

eddieO — Wed, 31 Jul 2024 20:42:02 GMT

@Hunter01 , You're best bet is to contact a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Cant see account info after login

Hunter01 — Thu, 01 Aug 2024 13:56:54 GMT

Thanks that’s what I did, haven’t heard back yet but I think they maybe working in it, I randomly tried to login again and all my account information was there like it’s supposed to be but I couldn’t click on anything, now when I login it says to activate an account ???? Total mess

Re: Cant see account info after login

eddieO — Thu, 01 Aug 2024 14:12:20 GMT

@Hunter01hopefully your services are still working. Good sign that your account info looks correct but and you're getting closer to having access. Keep an eye out for incoming private messages from the agent and if you don't hear back in a reasonable time message them again. The good thing is that once you are fully setup you likely won't have to deal with this again

Re: Cant see account info after login

Hunter01 — Thu, 01 Aug 2024 14:26:29 GMT

Unfortunately my service is no longer working, only screen I’m getting is that activation one now, can’t see me having to completely sign up again or is that the new process now once you lose service?

Re: Cant see account info after login

eddieO — Thu, 01 Aug 2024 14:31:26 GMT

@Hunter01 no, you shouldn't need to signup again since you have already activated the account. Try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)