topic Re: Hello in Get Support

Hello

Justinemat — Thu, 01 Aug 2024 04:30:36 GMT

Hey everyone I just have a quick question how do I go about getting a ESim I have been trying but it's not showing up please help

Re: Hello

Dunkman — Thu, 01 Aug 2024 03:16:38 GMT

@Justinemat

You need to purchase your eSIM via the Public mobile app. Download the PM app on the phone that you want to us. Then in My account, you could purchase an eSIM. Not all phones are eSIM compatible. The PM App should let you know if your phone is compatible.

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

Re: Hello

BKNS27 — Thu, 01 Aug 2024 03:22:34 GMT

@Justinemat

Before you waste your time get an eSIM. Check to see if your phone is eSIM compatible.

Lots of newbies make the purchase but find out later that their doesn't have eSIM compatibility on their phone.

I have the iPhone 14 Pro Max and I prefer the standard SIM for the flexibility to just pop the SIM out and put it in my other 6 phones I have.

With eSIM, you need to purchase one for each phone.

What is the make and model of your phone?

If it is compatible, you need to download the PM app on your phone and make a purchase of $5 for the eSIM.

Re: Hello

Justinemat — Thu, 01 Aug 2024 03:23:37 GMT

My phone is a Samsung Galaxy A05 how do I check and see if my phone is compatible for a Esim

Re: Hello

Justinemat — Thu, 01 Aug 2024 03:25:11 GMT

When I go on the app and login it don't do anything I login then it goes back to the login page

Re: Hello

Dunkman — Thu, 01 Aug 2024 04:50:59 GMT

@Justinemat

@Justinemat wrote:
When I go on the app and login it don't do anything I login then it goes back to the login page

Maybe clear cache on the app.

Or delete app and re-install app. Once you login, you should be able to purchase eSIM.

Re: Hello

Justinemat — Thu, 01 Aug 2024 05:40:05 GMT

Ok I will try to delete the app and try it again

Re: Hello

BKNS27 — Thu, 01 Aug 2024 08:33:15 GMT

@Justinemat

Sorry but the Samsung A05 is not eSIM compatible.

https://m.gsmarena.com/samsung_galaxy_a05-ampp-12583.php

You can check the phone settings under Settings>About Phone>there should be an IMEI (eSIM). If it just show IMEI then you just have SIM compatibility and you need a SIM.