topic Re: Trouble porting out a number in Get Support

Trouble porting out a number

AlexanderZh — Tue, 30 Jul 2024 05:18:02 GMT

Hello, Public Mobile initially didn't set up my number correctly on their end. I use my original number with no trouble. BUT, whenever I login to public mobile account, they sent confirmation to the wrong, temporary number they originally gave me. I want to leave Public Mobile, but I can't do that since they send confirmation message to the wrong number. Whom do I have to contact to get this resolved? Thank you

Re: Trouble porting out a number

softech — Tue, 30 Jul 2024 02:24:19 GMT

@AlexanderZh

Message support and try to get that sorted out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Trouble porting out a number

Phil_Adelphus — Tue, 30 Jul 2024 09:37:45 GMT

@AlexanderZh Have you tried "didn't get the code" at log in to get the email option? If you can log in that way you can go to your Eversafe profile and correct the phone number.

Re: Trouble porting out a number

AlexanderZh — Thu, 01 Aug 2024 02:32:25 GMT

I can't figure out how to contact them. All I see for support is just this forum.

Re: Trouble porting out a number

AlexanderZh — Thu, 01 Aug 2024 02:34:34 GMT

This is for logging into PM online account. I can do that though email indeed. But when they send confirmation code to port number, they do it on my temporary number.

Re: Trouble porting out a number

softech — Thu, 01 Aug 2024 02:39:45 GMT

@AlexanderZh so, did you use the link I provided above to engage support??

That is not AI but an actual link to support agent . Message them now and they will reply tomorrow morning

Re: Trouble porting out a number

AlexanderZh — Wed, 07 Aug 2024 00:32:17 GMT

Did that today, hopefully I will hear from them soon
thank you!