topic Re: Account/Subscription Cancellation in Get Support

Account/Subscription Cancellation

Mikemike1 — Thu, 11 Apr 2024 19:24:45 GMT

I opened an account with Public Mobile and have not received my SIM card yet. I have since realized my phone is not compatible so I would like to cancel my account/subscription. I am not sure how to do this?

Re: Account/Subscription Cancellation

Sansan — Thu, 11 Apr 2024 20:35:38 GMT

@Mikemike1 sim cards can take up to 3 weeks to be received. What makes your phone not compatible? What phone do you have? The service technically doesn't start until you activate the sim card, so what did you pay?

If you had created a profile, log into your account and in the support section type 'agent' or 'customer service' to get an agent and explain if you want to continue with cancelation. Or use the chatbot.

Re: Account/Subscription Cancellation

Mikemike1 — Thu, 11 Apr 2024 20:53:48 GMT

I have a very old phone that will not be supported by Public Mobile. I made a mistake and should not have considered this plan. I have opened an account, submitted payment for my chosen plan and a SIM card (that is being mailed out, and not received yet) . Since I will not be able to continue with this, I would like to cancel my account/subscription with Public Mobile. I have not been able to access my account to cancel anything.

Re: Account/Subscription Cancellation

softech — Thu, 11 Apr 2024 20:56:33 GMT

@Mikemike1 since account was not fully setup yet, likely PM support cam refund and cancel it for you

Please open ticket with PM support, Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account/Subscription Cancellation

Sansan — Thu, 11 Apr 2024 21:01:35 GMT

Ok sorry 😞 to hear. You can follow the directions provided previously.

Re: Account/Subscription Cancellation

ps9991 — Wed, 31 Jul 2024 23:20:30 GMT

Did this issue get resolved for you? I'm dealing with the exact same problem at the moment.

Re: Account/Subscription Cancellation

slusagm — Thu, 01 Aug 2024 00:05:59 GMT

yes @ps9991 , it will get resolved, you just need to message support and they will advise

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437