topic Re: Automatic payment in Get Support

Automatic payment

HC4 — Wed, 31 Jul 2024 20:18:21 GMT

Can automatic payment be removed for addons

Re: Automatic payment

eddieO — Wed, 31 Jul 2024 20:20:48 GMT

@HC4 removing automatic payment for add-ons will also remove it for plan renewals which means you would need to manual pay with vouchers. Is there a reason you are specifically mentioning add-ons?

Re: Automatic payment

computergeek541 — Wed, 31 Jul 2024 20:21:49 GMT

@HC4 wrote:
Can automatic payment be removed for addons

Add-on do not get aumoatically renewed as they are one-time purchases. When purchasing an add-on, customers do get prompted to pay for the add-on if there aren't already enough funds in the Public Mobile available balance. The only way to prevent that is the remove the credit card from your Public Mobile account. To do that, you'll need to open a ticket in the chatbot and ask a customer support agent to perform that action. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Automatic payment

HC4 — Wed, 31 Jul 2024 20:22:19 GMT

Teen is replying yes to the extra data text from PM

Re: Automatic payment

slusagm — Wed, 31 Jul 2024 20:34:32 GMT

only way to avoid this is to block the shortcode PM used to send for those extra data text

or you can remove credit card (ask PM to do that for you) and just load enough funds using vouchers every month, but lots of trouble