topic Intl Long Distance Add-On in Get Support

Intl Long Distance Add-On

cathysands6 — Tue, 04 Jan 2022 21:09:12 GMT

I have purchased the "400 min Intl Long Distance" add-on, but whenever I try to make an international call, an automated message says that I do not have the proper talk plan.

Re: Intl Long Distance Add-On

ShawnC13 — Mon, 23 Apr 2018 16:37:35 GMT

@cathysands6 wrote:
I have purchased the "400 min Intl Long Distance" add-on, but whenever I try to make an international call, an automated message says that I do not have the proper talk plan.

Is the country you are calling in the list of 18 countries that are supported with this addon?

Re: Intl Long Distance Add-On

will13am — Mon, 23 Apr 2018 19:38:13 GMT

The add-on purchasing process can be rather tricky. It is a 2 step process. Go into the self serve and make sure that the long distance minutes are showing in the overview page. As already mentioned, the long distance minutes are only good for calling the 18 countries listed.

Re: Intl Long Distance Add-On

srlawren — Mon, 23 Apr 2018 22:45:14 GMT

@cathysands6 there is another possible issue here:

Please note that your plan must contain a talk component in order to use the long distance minutes add-ons. These are only a supplement to either unlimited province-wide talk, unlimited Canada-wide talk, unlimted Canada+USA-wide talk, or the 50 mins of Canada-wide talk available in the $10 plan. These cannot be used as a substitute for choosing "no talk" in your plan selection. If that's what you were trying to do, this is why you are hearing the mesage that you do not have a talk plan.

Re: Intl Long Distance Add-On

ute1978 — Tue, 24 Apr 2018 00:14:48 GMT

From the three possible scenarios I think @srlawren is right.

Public Mobile needs to implement an error message when trying to buy and add on if there is no talk plan. We have had this misunderstanding a few hundred times now.