topic Re: SIM card in Get Support

SIM card

Hung2 — Mon, 29 Jul 2024 23:04:23 GMT

I ordered the SIM card on line on July 8, but until now I haven't received it. I already paid for the first month. How long will it take to receive it?

Re: SIM card

Phil_Adelphus — Mon, 29 Jul 2024 22:25:02 GMT

@Hung2 The time varies it can be a few days or three weeks, it comes by Canada Post. Mine took a week but I remember the instructions were to contact customer service if it hadn't arrived within ten business days. You can contact customer service by opening a ticket at the chat icon bottom right of this page. Although you already paid, your plan should not start counting down the 30 days until the sim is activated.

Re: SIM card

Neil11 — Mon, 29 Jul 2024 23:36:32 GMT

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). This was what I did after waiting almost 2 weeks and my sim not arriving.

Re: SIM card

teeann0517 — Wed, 31 Jul 2024 19:06:39 GMT

It all depends on where it is being shipped from and where the delivery destination is, I am in New Brunswick and ordered a sim online a a year or so ago and it took 5 days to get to me. If it takes any longer than a week, then I would suggest contacting PM for a tracking number, if you haven't received one already. Or double check to make sure you gave them the right shipping address.

Re: SIM card

computergeek541 — Wed, 31 Jul 2024 19:12:28 GMT

@teeann0517 wrote:
It all depends on where it is being shipped from and where the delivery destination is, I am in New Brunswick and ordered a sim online a a year or so ago and it took 5 days to get to me. If it takes any longer than a week, then I would suggest contacting PM for a tracking number, if you haven't received one already. Or double check to make sure you gave them the right shipping address.

Customers should not be contacting PUblic Mobile asking for a tracking number. Most SIM cards are shipped using a method without shipment tracking.