topic Re: Concerning my plans in Get Support

Concerning my plans

Dianna765 — Wed, 31 Jul 2024 17:54:27 GMT

I am trying to renew my plan, but having trouble. Can you help me please?

Re: Concerning my plans

Dunkman — Wed, 31 Jul 2024 17:56:56 GMT

Community members are customers like yourself. We don't have access to your account.

More details would be helpful. Is your plan suspended? Do you have a credit card registered for preauthorized payments? Are you trying to change credit card information?

Re: Concerning my plans

TheSterlinger — Wed, 31 Jul 2024 17:59:06 GMT

@Dianna765 what is the error message? Are you doing this on the website? Maybe clear cache or go incognito.

Click on the Subscription tab.

Is your account active or you need to make a payment first?

Re: Concerning my plans

will13am — Wed, 31 Jul 2024 17:59:49 GMT

@Dianna765 , you should be able to do a plan change using either the app or on a web browser. Simply go to the subscriptions tab and select the desired plan that is available and confirm the change for next renewal or immediately. Note that immediate plan changes result in loss of remaining plan cycle, so it is usually best to change on next renewal.

Re: Concerning my plans

hTideGnow — Wed, 31 Jul 2024 18:00:42 GMT

hi @Dianna765

what trouble you got? payment error?

if it is a payment error, you might need to wait an hour before trying again

Re: Concerning my plans

slusagm — Wed, 31 Jul 2024 18:03:39 GMT

are you trying to say you can not change to some particular plans? remember you can only change to plans available on your own Change Subsccription page

or you can tell us more, it is hard for us to guess what the problem you have