topic Re: Voicemail Number Not Set in Get Support

Voicemail Number Not Set

KB-1981 — Wed, 31 Jul 2024 19:44:28 GMT

Hello,

I recently switching phones and when I try to access my voicemail, it says the number is not set.

Checked a few threads and looks like I need to get in touch with @CS_Agent

Hoping someone can help.

Thanks!

Kevin

Re: Voicemail Number Not Set

eddieO — Wed, 31 Jul 2024 16:08:00 GMT

@KB-1981, To get a hold of a CS_agent you can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Voicemail Number Not Set

eddieO — Wed, 31 Jul 2024 16:19:44 GMT

@KB-1981, are you dialing your own complete number from your new phone? Once it has been set I didn't think it would matter if you changed phones since it should be setup on your account

Re: Voicemail Number Not Set

will13am — Wed, 31 Jul 2024 16:13:52 GMT

@KB-1981 , the voice mail number is generally set by the network. Try toggling airplane mode and deleting the cache on the phone app.

Re: Voicemail Number Not Set

BKNS27 — Wed, 31 Jul 2024 16:28:49 GMT

@KB-1981

How did you switch your account on the new phone?

All you need to do is put the old SIM in the new phone and your account will automatically switch over to the new phone including voicemail box.

Re: Voicemail Number Not Set

KB-1981 — Wed, 31 Jul 2024 16:33:21 GMT

@eddieO, I'm just pressing and holding the "1" button for voicemail. I thought it was pretty standard for it to just be set.

Re: Voicemail Number Not Set

slusagm — Wed, 31 Jul 2024 16:36:02 GMT

Usually the system would push the voicemail number to you. Try reboot the phone couple times, and Reset All Networks.

if it still not pushed, then you need to manually set it. You can set it on yoru dial app, settings, look for voicemail

You can set it to this number 778-580-4001

Re: Voicemail Number Not Set

KB-1981 — Wed, 31 Jul 2024 16:37:22 GMT

@BKNS27

That's exactly what I did, but it still has that same error.

I've reached out to file a ticket with CS

Re: Voicemail Number Not Set

KB-1981 — Wed, 31 Jul 2024 16:37:55 GMT

Thanks @will13am I tried that, but still same issue. I've reached out to CS

Re: Voicemail Number Not Set

eddieO — Wed, 31 Jul 2024 16:40:36 GMT

@KB-1981, I've always accessed my voicemail by dealing my number on my own phone which is also mentioned in Public Mobile's article:

How To Access Your Voicemail From Another Phone

Call your phone number
When you hear your voicemail greeting, press the star key (*) to interrupt it
Enter your voicemail password when prompted
Follow the voice prompts to listen to your messages

https://www.publicmobile.ca/en/bc/get-help/articles/voicemail-faqs