topic Re: So frustrated in Get Support

So frustrated

someonetalks — Tue, 04 Jan 2022 21:09:08 GMT

my credit card expired and so my account is overdue, but when I update the expiry date it says my credit card company wont authorize it. I change to an new card and it too is rejected. I have no issues with either card elsewhere. I change browsers and try again, still wont work. Ideas?

Re: So frustrated

Anonymous — Sun, 22 Apr 2018 23:31:49 GMT

@someonetalks, First of all, you must enter the credit card info EXACTLY as it appears on your statement(including the case). If there is an apt. number, try using 123-12345 Xxxxx Street (all in the address field, and leave the apt field empty. If that doesn;t work, put the apt number in the apt field and do not include with the address. Also, make sure you clear your browser's cache, and use the browser in privacy/incognito mode.

You should completely remove the old card, and then re-add it.

Re: So frustrated

mimmo — Sun, 22 Apr 2018 23:32:34 GMT

as an emergency method you could always try buying vouchers and using those. as for the cc tryinngincognito mode and possibly leaving out the last digit or the postal code or not including a unit number in your addess.

else contact the mods and ask them to loo into it.