topic Re: Suddenly it becomes SOS only at around 3pm EST in Get Support

Suddenly it becomes SOS only at around 3pm EST

chunh3807 — Wed, 31 Jul 2024 01:55:15 GMT

I am using eSIM. It is working fine.

But suddenly at around 3pm EST, it becomes SOS only.

I didn't do anything to change the setting so I am not sure what the problem is.

I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version.

I need assistance asap.

Re: Suddenly it becomes SOS only at around 3pm EST

Sansan — Wed, 31 Jul 2024 01:03:21 GMT

@chunh3807 hmm weird. Your going to need to engage public mobile.

You can use the chat symbol on your screen to create a ticket or send a message using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suddenly it becomes SOS only at around 3pm EST

BKNS27 — Wed, 31 Jul 2024 01:14:31 GMT

@chunh3807

There are a lot of outages so check the outage map:

https://istheservicedowncanada.com/status/telus/map

If no outages, contact a CS_Agent and explain your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suddenly it becomes SOS only at around 3pm EST

chunh3807 — Wed, 31 Jul 2024 01:49:11 GMT

I do see an outage there in North York which is where I live according to the webpage.

Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.

Re: Suddenly it becomes SOS only at around 3pm EST

computergeek541 — Wed, 31 Jul 2024 01:56:22 GMT

@chunh3807 wrote:
I am using eSIM. It is working fine.
But suddenly at around 3pm EST, it becomes SOS only.
I didn't do anything to change the setting so I am not sure what the problem is.
I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version.
I need assistance asap.

I wouldn't suggest making changes to your APN settings as incorrect APN setttings cannot make your phone go into SOS mode.

Re: Suddenly it becomes SOS only at around 3pm EST

Dunkman — Wed, 31 Jul 2024 04:20:17 GMT

@chunh3807 wrote:
I do see an outage there in North York which is where I live according to the webpage.
Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.

@chunh3807

Yes, just wait for the outage to be fixed.