topic Re: Pictures MMS won't send. in Get Support

Pictures MMS won't send.

Outside2 — Tue, 30 Jul 2024 20:32:25 GMT

Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing exterior of apartment from Cambie Bridge last February. I want my MMS back.

Re: Pictures MMS won't send.

BKNS27 — Tue, 30 Jul 2024 21:26:45 GMT

@Outside2

Check the APN settings on your Nokia phone to see if it is set correctly:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone?gad_source=1&gclid=CjwKCAjwnqK1BhBvEiwAi7o0X4nNbfjZ1fdEtEhbRCeSvpU1TmHYiqOYWTqHmb1at7kRWxfCoFzgOBoCt48QAvD_BwE&gclsrc=aw.ds

Re: Pictures MMS won't send.

Phil_Adelphus — Tue, 30 Jul 2024 20:01:00 GMT

@Outside2 Did you update your APN settings as indicated due to the MMS change in February?

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

Re: Pictures MMS won't send.

computergeek541 — Tue, 30 Jul 2024 20:31:09 GMT

@BKNS27 wrote:
@Outside2
Check the APN settings on your Nokia phone to see if it is correct:
https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true

I think that you've pasted the wrong link. The link above isn't related to APN settings.

Re: Pictures MMS won't send.

Sansan — Tue, 30 Jul 2024 21:18:08 GMT

I think they do it on purpose, what good does it serve them? Who cares what phone you have, why should we have to purchase news just to use a carrier?

Yet take the same phone somewhere else and it works 🤨.

Re: Pictures MMS won't send.

hTideGnow — Tue, 30 Jul 2024 21:21:44 GMT

HI @Sansan

it has to do with server and software upgrade

Re: Pictures MMS won't send.

Outside2 — Tue, 30 Jul 2024 21:23:55 GMT

Thanks RK6, maybe I'll do that.

Re: Pictures MMS won't send.

Outside2 — Tue, 30 Jul 2024 22:08:50 GMT

You'd think that Public Mobile would pick decent software to navigate in for their accounts and community for a mobile phone. I usually have to attend city library computer to address Public Mobile account issues.

Re: Pictures MMS won't send.

computergeek541 — Tue, 30 Jul 2024 22:26:15 GMT

@Outside2 wrote:
You'd think that Public Mobile would pick decent software to navigate in for their accounts and community for a mobile phone. I usually have to attend city library computer to address Public Mobile account issues.

The Community wesite and all account functions can be accessed on a mobile device.

Re: Pictures MMS won't send.

Sansan — Tue, 30 Jul 2024 23:18:45 GMT

That's odd. As long as you have data or wifi you should be able to access the public mobile website.

Re: Pictures MMS won't send.

Outside2 — Wed, 31 Jul 2024 00:16:02 GMT

Updated according to your link. Didn't make any difference. After changing numbers like that I consider myself lucky that I can still send text.

Re: Pictures MMS won't send.

softech — Wed, 31 Jul 2024 00:22:09 GMT

@Outside2

your data works without problem??

give it one more time cresting the full APN Profile. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Pictures MMS won't send.

Outside2 — Wed, 31 Jul 2024 01:33:57 GMT

Here's my current setup:

Thanks for your response. Hoping you can help me.

Re: Pictures MMS won't send.

softech — Wed, 31 Jul 2024 02:03:16 GMT

@Outside2

I suggest you to create a new one and check

and MMS Proxy: mmscproxy.mobility.ca

Re: Pictures MMS won't send.

Outside2 — Wed, 31 Jul 2024 02:52:10 GMT

Thanks. Got my MMS back.