topic Re: New phone, how to switch over eSIM in Get Support

New phone, how to switch over eSIM

Ken420 — Tue, 30 Jul 2024 22:36:02 GMT

Hi , i recently purchased a new phone today and have a public mobile plan with a eSIM active. How do i put my eSIM on my new phone from my old one?

Switching from iPhone to samsung.

Re: New phone, how to switch over eSIM

Sansan — Tue, 30 Jul 2024 22:35:43 GMT

@Ken420 you cannot switch esim. You have to download the public mobile app to your new phone and purchase a new esim.

It indicates that the 5$ will be waived since you had one prior.

Re: New phone, how to switch over eSIM

computergeek541 — Tue, 30 Jul 2024 22:35:35 GMT

@Ken420 wrote:
Hi , i recently purchased a new phone today and have a public mobile plan with a eSIM active. How do i put my eSIM on my new phone from my old one?
Switching from iPhone to samsung.

A new eSIM will be needed. Log into your account on the Public Mobile app. Go into the Account area and select Purchase SIM card.

Re: New phone, how to switch over eSIM

softech — Tue, 30 Jul 2024 22:35:58 GMT

@Ken420

To buy new eSIM, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install, and follow the prompt to complete and purchase and install eSIM on your device

Re: New phone, how to switch over eSIM

Ken420 — Tue, 30 Jul 2024 22:53:15 GMT

Ok my phone isnt esim compatable. Is there a way to turn it on or do i need to order a sim card

Re: New phone, how to switch over eSIM

Sansan — Tue, 30 Jul 2024 22:58:27 GMT

If your phone is not compatible then you have to purchase a physical one also through the app.

It can take 10 business days to arrive.

Or you can see if a local Telus/Koodo/mobile klink store have one for $10.

Or order on Amazon for $5. Quicker shipping.