topic Re: cant submit a ticket in Get Support

cant submit a ticket

neilthompson1 — Tue, 30 Jul 2024 17:33:44 GMT

I bought USA add on - didnt work - I was charged numerous times by Tmoble. I am trying to submit a ticket to get customer support. In order to do that I seem to need to know when I started plan many years ago. I have been trying for over an hour now to get help - SO FRUSTRATING!!

Re: cant submit a ticket

will13am — Tue, 30 Jul 2024 17:34:46 GMT

@neilthompson1 , if you are struggling with initiating a support ticket, use this direct link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cant submit a ticket

hTideGnow — Tue, 30 Jul 2024 17:38:25 GMT

hi @neilthompson1

don't just try T-Mobile, try to manual connect to AT&T as well

also turn off 5G, use only 4G or LTE and it should help

if you need support agent, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cant submit a ticket

Rastin — Tue, 30 Jul 2024 17:38:38 GMT

Are you saying that tmoble sent you a bill? Did not know they could do that. It was my understanding that if you didn't have coverage for the US your phone just would not work.

Re: cant submit a ticket

Phil_Adelphus — Tue, 30 Jul 2024 19:57:59 GMT

@Rastin No that shouldn't happen. Perhaps @neilthompson1 means he had to get a plan from T-Mobile?