topic Re: Call forwarding fails in Get Support

Call forwarding fails

Mark_Lee — Tue, 30 Jul 2024 20:50:23 GMT

Call forward *004* code returns an error and forwarding fails. Specifically I am trying to set the voice mail answer time to 30 secs.

*#61# -> Shows all call forwarding disabled.

I would like to set a voice mail answer time of 30 seconds via this command from your help pages:
Variable Redirects incoming calls after the call has not been answered for a specified period of time -> Dial * 004 * + ten-digit phone number** + (number of seconds)# + SEND

However I get an error :

Error performing request
Unknown Error

Setting Activation Failed
Voice Call Forwarding
All Conditional Calls

Actually all call forwarding items return an error.

What have I missed?

Thanks

Re: Call forwarding fails

TheSterlinger — Tue, 30 Jul 2024 17:21:41 GMT

@Mark_Lee
Right now call forwarding isn't working. Public Mobile is aware of this. As of right now there is no fix for it. Unfortunately during time you will not be able to forward your calls. Try using unconditional call forwarding.

Re: Call forwarding fails

hTideGnow — Tue, 30 Jul 2024 17:22:17 GMT

HI @Mark_Lee

conditional forwardings fail for many of us since VoLTE was introduced. Some said PM CS agent can help to fix, but I am not sure

you can submit a ticket and ask them to check and hopefully get that resolved

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call forwarding fails

Mark_Lee — Tue, 30 Jul 2024 17:36:57 GMT

Thanks for the reply. I did finally get a ticket submitted… after 2 hrs of click, click, click.

It is true you get what you pay for and I am not paying for real people help, just chat bot help. 😞

Re: Call forwarding fails

Mark_Lee — Tue, 30 Jul 2024 17:39:59 GMT

Thanks for the replay. And that sucks. Wish I had known. Makes it hard to job hunt when you don’t have voice mail.

I’ll need to seriously discuss moving back to one of the big guys. 😞

Re: Call forwarding fails

hTideGnow — Tue, 30 Jul 2024 17:41:39 GMT

hi @Mark_Lee

you have voicemail, and voicemail works

you don't have to do anything to have the calls forward to voicemail if not received

you can just dial ##004# to reset all forwarding to default, which is the voicemail

Re: Call forwarding fails

Mark_Lee — Tue, 30 Jul 2024 17:47:27 GMT

So how do I extend the ring time. People call and say they get 3 or 4 rings, of which I hear the last, and the I get dead air when I pickup.

Really frustrating.

I would like to get as many rings as possible before the system does… whatever the heck it is doing. 😞

Re: Call forwarding fails

hTideGnow — Tue, 30 Jul 2024 17:50:51 GMT

HI @Mark_Lee

it is the default one, it will send to voicemail after 6 rings

Re: Call forwarding fails

Mark_Lee — Wed, 31 Jul 2024 09:32:09 GMT

"you can just dial ##004# to reset all forwarding to default, which is the voicemail"

Thanks for the insight.

Re: Call forwarding fails

softech — Wed, 31 Jul 2024 12:27:56 GMT

Re: Call forwarding fails

Mark_Lee — Wed, 31 Jul 2024 14:40:33 GMT

Thank you for your suggestions:

1) checked and confirmed

2) ticket submitted

3) multiple attempts across multiple days

4) checked

5) ticket submitted

currently waiting on the ticket response

thank you