Multi charged for monthly payments

Minnie05 — Tue, 30 Jul 2024 20:53:07 GMT

Hi all,

I have 2 extra charge on my bank statement for my monthly payment, does anyone know who should I contact regarding this issue? Thanks!

Re: Multi charged for monthly payments

hTideGnow — Tue, 30 Jul 2024 16:09:45 GMT

are they the same amount?

you can check with your bank/credit card to see if they are just pending charges. Some pending charges took long to drop off

and login My Account, check your payment history and see how many charges PM took

if you need PM support agent to check and confirm, you can submit them a ticket:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437