topic Re: Recharge my card in Get Support

Recharge my card

Aria-r — Tue, 30 Jul 2024 13:50:45 GMT

I had my payment method set to the wrong card so it couldn’t take the payment. I changed my card info and it still won’t take the payment. On my app there is no option to add funds with credit card so i don’t know how to pay it. I’m stuck with no calling or texting.

Re: Recharge my card

eddieO — Tue, 30 Jul 2024 13:54:14 GMT

@Aria-r are you not seeing this screen when you go to the Update card information under the Payment tab from the PM app?

Re: Recharge my card

hairbag1 — Tue, 30 Jul 2024 14:06:21 GMT

@Aria-r

log in to your account using a laptop / Payment / Add Funds with Debit/Credit / click on the little pencil in Payment Method to update your card info.

edited to add correct insert

Re: Recharge my card

Aria-r — Tue, 30 Jul 2024 13:57:43 GMT

i do and i changed my card, but it hasn’t taken the payment off that card yet.

Re: Recharge my card

BKNS27 — Tue, 30 Jul 2024 14:04:44 GMT

@Aria-r

On The PM app under the Payment tab there are 3 options for payment. There is Add Funds with Credit Card or Update Card Information or Add Funds with Vouchers.

You can pickup vouchers from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples then dial 611 and enter the voucher number and pin.

Re: Recharge my card

CS_Agent — Wed, 31 Jul 2024 21:18:39 GMT

Hello,

I am sending you this message to know if everything is working for you.

Please note that the system will close this conversation if we don't get an answer from your part in the next 24 hours since our last interaction.

Have a easy day ahead!

Felicia_C
Public Mobile CS_Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

Re: Recharge my card

computergeek541 — Wed, 31 Jul 2024 21:20:21 GMT

@CS_Agent wrote:
Hello,

I am sending you this message to know if everything is working for you.

Please note that the system will close this conversation if we don't get an answer from your part in the next 24 hours since our last interaction.

Have a easy day ahead!

Felicia_C
Public Mobile CS_Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

Please note that this message thread is not a ticket, nor is this a private message. The above quoted message has been posted in the message board. Threads in the message forum do not close after 24 hours of inactivity.