E sim issues

Azat — Tue, 30 Jul 2024 05:13:23 GMT

My e sim cannot be activated someone help me pls

Re: E sim issues

softech — Tue, 30 Jul 2024 02:35:09 GMT

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Android:

iPhone:

Re: E sim issues

EB0 — Tue, 30 Jul 2024 02:35:17 GMT

@Azat

Send message to CSA through this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim issues

Sansan — Tue, 30 Jul 2024 02:37:37 GMT

@Azat is your phone esim compatible? Did you use the public mobile app?

Check your Sim manger or phone settings to see if sim already installed and enable it.

If still no go, you need the help of public mobile.

You can message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic E sim issues in Get Support

E sim issues

Re: E sim issues

Re: E sim issues

Re: E sim issues