topic Re: New subscription troubles in Get Support

New subscription troubles

smittie — Tue, 30 Jul 2024 02:09:51 GMT

Trying to open account for my wife. I completed payment set up and created her account. Next, it said to download PM app so the number could be transferred and eSIM downloaded. All I’m getting since I downloaded the app is ‘subscription not activated’ something did not go right, contact customer support agent

Re: New subscription troubles

softech — Tue, 30 Jul 2024 02:17:19 GMT

@smittie

you need to have support to help. Please message them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there