topic Re: credit card charges? in Get Support

Re: credit card charges?

rossbond — Tue, 04 Jan 2022 10:05:33 GMT

has anyone who just signed up for Public Mobile notice the charge on your credit card indicating " something like KOODO TOP UP REAPPROV" ??

Re: credit card charges?

Anonymous — Sat, 27 Nov 2021 23:27:13 GMT

@rossbond wrote:
has anyone who just signed up for Public Mobile notice the charge on your credit card indicating " something like KOODO TOP UP REAPPROV" ??

@rossbond , @J_PM : Yes, this is a somewhat recent thing. Someone the other day got tripped up thinking they were being fraudulently charged and did a chargeback only to inadvertently, unknowingly end up stopping their services. All kinds of wrong on the part of the company.

Re: credit card charges?

HALIMACS — Sat, 27 Nov 2021 23:59:32 GMT

Yes, this has been reported.

Here's the way I look at it, @rossbond

If you just activated a new plan, and:

the amount of the plan + tax is displaying on your payment card as a pending/unauthorized charge, AND
the service works,

that's probably a good indicator that the associated merchant name displaying for the associated charge is for the company where you activated.

Still, your concern is a valid one, especially for users who may not realize that Public Mobile and Koodo are all part of the TELUS group of companies.

Welcome to Public Mobile !!!

Re: credit card charges?

rossbond — Sun, 28 Nov 2021 00:00:13 GMT

I figured as much and that they were all owned by the same group just confusing as to the name on the credit card charge

Re: credit card charges?

HALIMACS — Sun, 28 Nov 2021 00:05:43 GMT

For sure, @rossbond

There seems to be little consistency as to how the merchant name appears here.

I've heard at least 3 variations of it displaying as Public Mobile or Koodo or some strange abbreviated mixes or wording variations of the aforementioned.

EDIT: @rossbond I think you'll find that following the activation charges, the 30-day cycles if on auto-pay will be more consistently displaying.

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 00:05:07 GMT

I think it's terrible. We've had a few questions about it. And then the one who inadvertently stopped their service. Terrible optics.

Re: credit card charges?

HALIMACS — Sun, 28 Nov 2021 00:09:39 GMT

Absolutely, @Anonymous

But still, I'd not be overly concerned exactly HOW a name is displayed if the associated charge is correct and service is working.

So long as there's only ONE charge and it only recurs every 30 days, no big deal.

But I guess that's speaking from the understanding that consistency isn't always the name of this PM game... 🙄

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 00:15:41 GMT

I was fine to defend the practice when it first came up. Ah well it's all the same company. Until the stop service earlier. Imagine you're quietly going on with your life and your credit card bill comes in. You peruse the charges as one should and hey now what's this. Why am I getting a charge from Koodo. I don't do business there. Must be fraud. How can a company the size of Telus get any of this wrong. So you dutifully do the chargeback when bam...no service. Say what now? WT#??!!

This should not be happening.

Re: credit card charges?

HALIMACS — Sun, 28 Nov 2021 00:20:31 GMT

Yah, i get it.

But surely we've all seen merchant names on payment card statements that have little semblance to the store-front name on the business door or the payment receipt.

What's even more frustrating is when the name on the storefront differs from the name on the register receipt which also differs from the name of the payment card transaction receipt - that really irks me.

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 18:09:21 GMT

@rossbond

not to worry is normal sometime the system go to Koodo...they group of companies by Telus..

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 18:44:28 GMT

@Anonymous : This should not be normal. The other day someone found a charge from Koodo and rightfully charged it back thinking it was a fraudulent transaction and then discovered their service had stopped afterwards. This absolutely should not be normal. You pay Public Mobile because you're doing business with Public Mobile. Not Telus. Not Koodo.

Re: credit card charges?

softech — Sun, 28 Nov 2021 18:59:27 GMT

I always wonder if this is another sign that PM is going back to Koodo soon.. one system at a time.. now is payment system.. eventually, we will get the "big" announcement...

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 19:00:35 GMT

@Anonymous wrote:
@Anonymous : This should not be normal. The other day someone found a charge from Koodo and rightfully charged it back thinking it was a fraudulent transaction and then discovered their service had stopped afterwards. This absolutely should not be normal. You pay Public Mobile because you're doing business with Public Mobile. Not Telus. Not Koodo.

@Anonymous

the system Transaction sometime is busy or not have a cover network and is going to Koodo...after all that group of companies by Telus.. i don't think so is it a fraudulent... but the public mobile system have to be maintenance more and clear,

just to you know that is not only Telus.. my friend last 3 month ago with rogers getting two time with Fido Transaction and make call to rogers and the customer care say sorry will won't be happen again but don't worry about it's same system and we will make reporting to fix it as soon as possible and we will send your ticket to back Team to fixed....

Re: credit card charges?

walker1 — Sun, 28 Nov 2021 19:10:53 GMT

@Anonymous

Did you understand all of that wealth of information? I hope so 😄

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 19:21:00 GMT

@walker1 : It was a useful story...other than the convoluted English and slight mis-interpretation but I was more interested in the second paragraph.

@Anonymous : That's an interesting story. But it doesn't help someone keeping track of credit card charges that show up on their bill and seeing a charge from a business they don't do business with and rightfully, protectively doing a chargeback on their card. Lo and behold their service stops. That's completely unacceptable. Maybe it might be fine for post-paid services seeing as how it's on credit...but not pre-paid where service just stops.

Why would a customer call Koodo? I wouldn't. Koodo?! Fraud. Stop. Oh crap. WT#. Unacceptable.

Re: credit card charges?

HALIMACS — Sun, 28 Nov 2021 19:37:42 GMT

@Anonymous wrote:
@walker1 : It was a useful story...other than the convoluted English and slight mis-interpretation but I was more interested in the second paragraph.

@Anonymous : That's an interesting story. But it doesn't help someone keeping track of credit card charges that show up on their bill and seeing a charge from a business they don't do business with and rightfully, protectively doing a chargeback on their card. Lo and behold their service stops. That's completely unacceptable. Maybe it might be fine for post-paid services seeing as how it's on credit...but not pre-paid where service just stops.
Why would a customer call Koodo? I wouldn't. Koodo?! Fraud. Stop. Oh crap. WT#. Unacceptable.

@Anonymous While I support your thought process - I still feel even a minimal amount of critical thinking would avoid an overreaction by some.

If I am on a $25.00 (+ tax) plan with a pre-paid mobile company, then on the day of my renewal for that plan, I see a charge of $28.75 on my payment card to a different mobile provider, I might likely first ask myself, "hmmm, that's odd".

However, if my mobile service remains active and there are no further charges of $28.75 displaying on the payment card transaction summary page, then why in the Lord would I process a chargeback?

If I was overly concerned due to a lot of prior fraudulent charges on my card, then maybe I'd react. But why not simply first ask the question of the company named on the suspect transaction or ask a question on this Community?

I just don't think it's as much of an issue as others may believe - but YES, Public Mobile needs to attempt some level of consistency with these kinds of items, that I agree with.

( EDIT: @Anonymous ... and let me add that if this happened to me, not only would I be on the company like white on rice, I would completely expect some form of recovery such as a $20.00 credit or data add-on. I do hope the OP you write of got their service back promptly and with some form of recovery from PM)

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 19:46:05 GMT

@Anonymous @J_PM @CS_Agent

You can submit a report to the company and complain
why you just post in here and you know no one will see anything from head office of that company,

I don't do a story or make a movie...I'm only here to tell the truth,
You believe it or not, it is up to you personally
and I am not in charge of anything so why you coming to me only and i don't know what is wrong with you and you coming to me only too many time i told you leave me alone and stop off of me if you don't like my post just do report to public mobile, why you always like to you bother me,

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 20:16:38 GMT

@Anonymous : How about you actually read and interpret things. Before you attack someone, read!

I have informed/tagged Jade...twice. Once in the thread with that customer who got their services stopped. And this one.
You just have simply zero capability of reading and interpreting and understanding. It's incredibly frustrating.

Other than that...what the heck are you on about with the rest?! Movie? Truth? What? I don't need to believe anything. I read what you posted with interest. Is it that once again you mis-interpreted what I wrote?

I mentioned this to you because I felt like it. You very flippantly said to this OP to not worry about it. I piped in with my observations in a discussion manner. Now you take it all personally like I've killed your dog or something. Lighten the heck up. If you could understand things you would see what I mean.

I will continue to call you out when you do. As I do with anyone else if I happen to see something not entirely correct for the customer. Get over it. You're not alone. I am not breaking any rules. Nor are you. It is not harrassment as much as maybe one or two users in the background seem to think it is. I am clarifying your replies for the OP's that you send off into all your rabbit holes.

But now you or some background anonymous user that has it out for me and likes to mess with people for kicks will report this post and maybe I'll get in trouble. Because some anonymous user has history and influence around here to do that. They know who they are. Some people here have suspicions.

But...you won't read this. You won't understand it. You will get all in a tizzy because I once again had the audacity to -gasp- tag you and interact with you. And here we are.

Re: credit card charges?

Anonymous — Sun, 28 Nov 2021 20:28:10 GMT

@HALIMACS : I wouldn't. Credit card charges are serious business. I see a charge out of the blue from a company I don't do business with...chargeback (well..call the issuer and cancel the card and get a new one and they take care of the charge).

Why would I take the time? These are rich corporations. Charge me? Get charged back.

Autopay should just keep going without a thought. Would I see that bill and see that wrong charge but ponder ...hmmm where's my cell phone charge. Not likely. Why would I.

Oh well...to each their own.

Re: credit card charges?

HALIMACS — Sun, 28 Nov 2021 20:34:44 GMT

Yes, to each their own @Anonymous, I respect that.

I just know that fraudulent credit card charges don't frighten me as much as they do others. And that's OK - everyone has different comfort levels.

I'm not liable for payment of them (yes, i've had 1/2 a dozen over the past 30+ years) and they were very easily reconciled and removed.